Sales & Refund

Sales & Refund Terms and Conditions

Pricing and Price Reductions/Corrections
Skate The Foundry reserves the right to change prices for products displayed on the STF website at any time, and to correct pricing errors that may inadvertently occur. In the event you have been charged more than the posted price for a product on www.skatethefoundry.com, please contact Skate The Foundry for a refund of the overcharge.

Order Acceptance/Confirmation
Skate The Foundry may in its sole discretion, refuse or cancel any order and limit the order quantity. STF may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online or Call order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation; however does not signify STF’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. STF reserves the right at any time after receiving your order to accept or decline your order for any reason. If STF cancels an order after you have already been billed, Skate The Foundry will refund the billed amount.

Products:
Products may be returned to STF within 7 days of original purchase for store credit only if the product is unused, in the original packaging, and has the original sale barcode intact. STF reserves the right to decline a return or exchange at any time. All returns/exchanges must be in-store at a Skate The Foundry location. There is no cash return, and returns will not go back to your debit or credit card. If a return is accepted, it will be in the form of an exchange or store credit.


Program Policy

Private Lessons:
Payments must be made in advance. Payments are non-refundable under any circumstances. No refund/credit is available if the student does not show up for a lesson without previous notice OR if STF is notified less than 2 hours of the start time. Lessons can be rescheduled without penalty only 12 hours prior to the start time. There is a $20 Registration Fee included in the tuition, which is NOT transferable or creditable when the lesson requested to be rescheduled or cancelled within 2-12 hours prior to the start time.

Courses (After School/Weekend):
No refund is available under any circumstances. There is a $20 Registration Fee is included in the tuition, which is NOT transferable or creditable. 
If STF needs to cancel a class/program for any reasons, a portion credit towards future programs may be available. There will be no refund available under any circumstances.

Missed Days:
We do not offer make ups for any missed days for all programs under any circumstances.

Camps:
Summer Camp: If you need to cancel by May 1st, 2022, we can issue a refund after subtracting a the Camp Registration Fee (See below) per week that you signed up for. After May 1st, 2022, no refund is available. If Skate The Foundry is informed of your cancellation request 30 days prior to the first day of your registered camp week, we can issue a credit on your account minus a Camp Registration Fee (see below). 

Holiday Day Camps: If Skate The Foundry is informed of your cancellation request 30 days prior to the first day of camp, we can issue a credit on your account after minus the Camp Registration Free (See below).

Camp Registration Fees:
We have three types of Camp Registration Fees that is included in the tuition, which is NOT transferable or creditable.
$100 Summer Camp (Full Day) Registration Fee is included in the tuition. The Registration Fee is NOT transferable or creditable. 
$75 Summer Camp (Half Day) Registration Fee is included in the tuition. The Registration Fee is NOT transferable or creditable. 
$30 Holiday Day Camp Registration Fee is included in the tuition. The Registration Fee is NOT transferable or creditable.

If STF needs to cancel a camp day for any reason, a portion credit towards future programs may be available. There will be no refund available under any circumstances.

There is no make-up camp days for missed days available.

Sibling Discounts:
There is no sibling discount for all half-day camps which includes holiday camps, spring break camps, and summer camps. Sibling discounts are only applied to full-day summer camps.


Membership Policy

Automatic Renewal:
All Monthly Memberships are paid by a monthly automatic electronic payment (credit card, debit card, or automatic checking account draft). Monthly memberships will automatically renew each month at the same payment terms and billing date established at time of enrollment. All Long-Term plans (6 and 12 month blocks) are paid upfront and will automatically renew upon expiration as a monthly membership. Any changes to plan or cancellation must be received 10 days in advance of the next billing cycle or plan expiration date. It is the member’s responsibility to monitor membership expiration and renewal dates. 

Membership Cancellation:
Month-to-Month membership plans can be canceled at any time, however all cancellation requests must be submitted via our Cancellation Request Form and received 10 days prior to your credit/debit card processing date. All plans and monthly memberships require a minimum of 10 days written notice prior to next billing date to assure cancellation of automatic payments. Cancellation requests submitted within the 10 day billing cycle will result in a final payment drawn from your account on your established auto draft date. Once final payment is drawn from your account, clients will have 10 days from the last bill date to use the facilities as a member. It is your responsibility to provide a written notice 10 days in advance of your next billing date. There will be no refund issued once a payment has been charged to your credit card.

Membership Account Freezes:
Clients enrolled in Long-Term Memberships (6 or 12 month members) may put their membership on freeze or hold. 6 Month Members may freeze their membership one time for one (1) month, and 12 month members may freeze their membership for two (2) months per calendar year. Notice of freeze must be given to Skate The Foundry via our Membership Hold Request Form prior to the first day of the requested hold and will not be issued retroactively. Membership holds cannot be issued for under three (3) weeks. Freezes can only be applied in one or two month increments, depending on your membership type. All payments drawn prior to the requested hold will not be refunded. Clients will not be billed for frozen months, and billing will resume automatically upon the end of the freeze period. All Long-Term members will have memberships extended by the number of frozen months. This means that if a membership is placed on hold for one month, the membership is extended by one month. When a membership is placed on hold, its scheduled payment dates are moved forward the same number of days as the duration of the hold period. Please note, after a membership has been placed on hold and the next scheduled payment has been moved forward, all future scheduled payments will also be moved forward accordingly. 

Membership Refunds:
STF will not provide refunds retroactively for any cancellation requests. Membership cancellations are only processed by sending written notification via email to support@skatethefoundry.com. Please do not send cancellation messages to our Facebook, Instagram, or any other social media sites. STF does not issue refunds if you do not use your membership.

Membership Discounted Plans and Packages:
STF provides a 5% discounted rate to public service members to include all active and retired military, law enforcement, fire and rescue personnel as well as teachers and nurses. In order to receive the discount a valid identification is required at the time of membership enrollment. STF will not provide refunds or discounts retroactively for any memberships already purchased. Please inquire with our staff for more details on discounted plans and packages. 

Safety:
We reserve the right to stop your skating session if it is deemed unsafe. This particularly applies to youth skaters during Open Skate, programs, and lessons.

STF reserves the right to refuse service to anyone for any reason. We reserve the right to cancel a client’s membership at any time for any reason. If your membership is terminated by STF for any reason; we will credit the balance or remainder of any prepaid, unused membership.

Program/Lesson Discounts
Memberships must remain active during the duration of a booked program/lesson (camps, classes, lessons). If a membership is canceled before the start of an enrolled program, the member must pay the full amount for the registered program.